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Planika Warranty Conditions

Planika ’s products are under 6 month or 180 day warranty from the moment of delivering them to the customer . The warranty comprises possible hidden structural or material defects, hidden damage of electronic parts revealed during proper utilization. The warranty does not comprise damage that occurs as a result of user’s faulty exploitation.

The warranty is given on condition that the user restricts all the assembly and utilization rules that are included in the user’s manual attached to each product. All Planika products in Australia must only use odourless fuel from . This Net-0 Fireplace Fuel manufacturer gaurantees this fuel to be methanol, MIBK, Bitrex and hydrabcarbon free. Use of any other fuel will corrode burner/automatic fuel line and void your warranty.

• The Producer does not consider any damage that occurs due to faulty exploitation of the Product.
• The warranty does not comprise accessories that are sent with the Product.
• Every attempt to repair the Product on one’s own or to undo the seal effects in losing the warranty.
• All the repairs are to be carried out in the Producer’s headquarters (except for the instances on which the Producer
agreed to be conducted on-site).
• The warranty does not comprise any changes or discolouration that occur as the effect of normal exploitation.
• Delivering the filled in warranty form together with the receipt/invoice will be the basis for considering the complaint.
• The warranty does not comprise fortuitous events that are independent of exploitation conditions (floods, fires etc.)
• The original package must be retained.
• In case of lodging a complaint and sending the Product it must be secured against any possible damage. All the fuel must be pumped out from the reservoir and the device must be packed into the original package (in which it was purchased) then send to the Producer (address given below) on the latter’s cost:

Contact Us

Planika Net Zero Fireplaces

2-10 Interchange Drive

Laverton Nth, VIC 3026

1300 978 272

• If the complaint is not accepted the Purchaser is to bear the repair and transport costs.
• The Purchaser is responsible for securing the Product against any damage during its transport to the Producer headquarters.
• The Producer is obliged to give the Purchaser a written answer within 30 days from the moment of lodging a complaint by the Purchaser.
• The Producer does not ensure any replacement product for the time of repair.
The warranty is given on condition that the Purchaser reads carefully the attached manual and restricts all the assembly and utilisation rules that are included in it.